Shirley Reyes

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Activity overview

Latest activity by Shirley Reyes
  • Shirley Reyes created an article,

    When will I receive my order?

    Typically, orders are processed and shipped within 5-10 business days from the order date. This timeframe includes 3-8 business days for *standard shipping within the mainland USA. Unfortunately, d...

  • Shirley Reyes created an article,

    My order is not in the list of orders I can return. What should I do?

    Vital BP Customer Service Team is available 24/7 to help you locate your order. Feel free to contact our Customer Service at hello@vitalbp.com within 90-days after the initial purchase date.

  • Shirley Reyes created an article,

    The product I received is damaged or faulty. What can I do?

    We will surely replace the damaged items free of charge. Please send us a photo of the damaged item and its packaging so we can assist you with the replacement. Our customer service team will be mo...

  • Shirley Reyes created an article,

    What can I do if my package is returned to sender?

    Please contact our Customer Service at hello@vitalbp.com as to assist you with the reshipment.

  • Shirley Reyes created an article,

    I have received the wrong product. What can I do?

    We will immediately process the replacement if you receive the incorrect product. Please contact us within 90 days from the initial purchase date and be ready to provide a photo of the incorrect pr...

  • Shirley Reyes created an article,

    For how long do I have the right to return my order?

    All refund requests must be made to our customer service department. Contact us no more than 90 days after the initial purchase date. If 90 days have passed since your purchase, unfortunately, we c...

  • Shirley Reyes created an article,

    How can I change or correct the delivery address for my order?

    If you need to change or correct your delivery address, please contact us immediately at hello@vitalbp.com You can also call us at 800-600-(VIBP)8427.Please be aware that we can change or correct y...

  • Shirley Reyes created an article,

    Can I return two orders in one package?

    Yes, you may! To arrange the return, please contact our Customer Service at hello@vitalbp.com or call 800-600-(VIBP)8427 no more than 90-days after the initial purchase date.

  • Shirley Reyes created an article,

    How many days before I get a result? When can I stop?

    It actually depends on how well your body responds to it and the current condition of your gut biome. So there is no exact number of days, but most find relief within the first month. Severe cases ...

  • Shirley Reyes created an article,

    Can I modify the products in my order after it has been placed?

    Once your order has been placed, it is immediately prepared for shipment, so we are unable to make changes or cancellations. The good news is that all orders are covered by our 90-day satisfaction ...