Shirley Reyes
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Recent activity by Shirley Reyes-
Where do I find my invoice?
You can find your invoice in the confirmation email. We send confirmation emails to the email provided during checkout. The email takes around 5 minutes to arrive in your email inbox. Please also c...
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What payment methods do you offer?
We offer two payment methods: PayPal and Credit Card (Visa, Mastercard, AMEX, Discover, and more), depending on your location. To see the available payment options for your location, please proceed...
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How much is the shipping?
The shipping fee varies by location. You may add your items to cart and input your shipping address to get the estimated cost.
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My package has not arrived, what now?
Once your order is shipped, we send a shipping notification along with the tracking link. The link will allow you to track your order until its successful delivery. You may also contact DHL directl...
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Can I exchange an item?
Unfortunately, our system can't make any exchanges, only returns and refunds. However, you are more than welcome to return the item you don't wish to keep for a full refund and then place a new ord...
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How can I track the status of my order?
You will receive a tracking link from us in the shipping confirmation email once your package has been handed over to our shipping provider. Click on the link to track the current status of your sh...
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When will I get my money back?
Approved refunds will be processed within 3-5 business days after the item has been returned and processed at our warehouse. Refund processing times may vary depending on your bank but typically ta...
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How do I cancel my order?
If you wish to cancel your order, please contact us as soon as possible. Cancellations only apply to orders that have not yet been sent to fulfillment. To initiate a return, please contact us no mo...
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The tracking update says delivered, but I did not receive it.
We suggest reaching out to your nearby family members or neighbors to see if they may have received the package before we start an investigation. It's possible that the package was left with someo...
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What are the shipping times?
Typically, orders within the U.S. are processed and shipped within 5-10 business days from your order date. International orders typically take 6-8 weeks from the date of purchase.